A Review paper on implementation of Total Quality Management


EOI: 10.11242/viva-tech.01.05.001

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Citation

Aditi Pimpale,"A Review paper on implementation of Total Quality Management", VIVA-IJRI Volume 1, Issue 5, Article 51, pp. 1-4, 2022. Published by Computer Engineering Department, VIVA Institute of Technology, Virar, India.

Abstract

Today’s modern era, Total Quality Management is a participative, systematic approach to planning and implementing a constant organizational improvement process. It’s a continuous effort by management to upgrade and improve the processes and systems to ensure superior quality products. The principles of TQM are Produce quality work the first time, Focus on the customer, have a strategic approach to improvement, improve continuously, Encourage mutual respect and teamwork. Nowadays, Total Quality Management is also used within the e-business sector and it perceives quality management entirely from the point of view of the customer. Total quality management process is a modern system in the field of quality and the implementation of quality in construction sites. The objective of TQM is doing right things that saves the organization time that is needed to correct failed product of the company and service implementations. Their search aim to enhance rate of relationship between TQM executions towards rate of empowering.

Keywords

Continuous improvement, Customer satisfaction, empowerment job satisfaction, leadership, Total Quality Management.

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