Quality Management


EOI: 10.11242/viva-tech.01.05.195

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Citation

Mr. Harshal Nilkanth Nemade, Mrs. Niyati Raut, "Quality Management", VIVA-IJRI Volume 1, Issue 5, Article 195, pp. 1-5, 2022. Published by Computer Engineering Department, VIVA Institute of Technology, Virar, India.

Abstract

This study came to investigate the impact of Total Quality management (TQM) practices and strategies on organizational performance. TQM is defined as a strategy that essentially aimed to establish and deliver high quality products and services that cover all customers' demands and achieve a high level of customer satisfaction. This paper discusses the implementation of total quality management in Pakistan and explores the relationship between the effective implementation and organizational performance. TQM in Pakistan was implemented in three categories of implementation methods which are; quality control, quality assurance and continuous improvement. The findings indicate that TQM has two organizational performances, either is TQM practices effect the organizational performance, or it hinders organizations to achieve their goals in which this will negatively affect the organizational performance.

Keywords

Total Quality management, organizational performance, high quality products and services, customer satisfaction.

References

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